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Unit 1, 22 Mountain View Avenue, Miami 4220

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Refund and Returns Policy

Midway Mowers / Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain reasonable amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at our email address info@midwaymowers.com.au

Sale items

Only regular priced items may be refunded. Sale and clearance items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our email address info@midwaymowers.com.au and send your item to: Shop 1 22 Mountainview Avenue Miami Gold Coast QLD 4220

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Shop 1 22 Mountainview Avenue Miami Gold Coast QLD 4220

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@midwaymowers.com.au for questions related to refunds and returns.

RETURNS & WARRANTY Policy:

Manufacturers warranties apply to all our products. If you have a problem we are happy to help you so please contact us in the first instance:

We try to make it easy to shop at the Midway Mower Centre and If you’re not 100% satisfied with the items you purchased, a return can be arranged, conditions apply.

A 20% re-stocking fee applies for returns and all returns must be pre-authorised by the store manager whether in store or online. Online purchases once authorised must be returned by traceable means and freight into our store for returns must be pre-paid and is the customers responsibility.

Returns must be completed within 14 days of purchasing and must be accompanied by the original sales docket and goods being returned must be in unopened origonal packaging and fit for re-sale. We offer a full refund of the goods purchased, less the re-stocking fee or alternatively a store credit or exchange. Please contact us via the contact page for a returns form. Ultimately the return authorisation of any item is at the discretion of the store manager. Manufacturers Warranty conditions apply.

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse a returned item if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.